Help with your account

Getting started

New to Elavon or getting started with a new solution? Find all the resources you need to hit the ground running.

Terminal explainer

Shortly after your account is open, we’ll call you to arrange a suitable date for your card terminal(s) delivery and train you and your staff. For a successful terminal installation, please review the pre-installation checklist to ensure minimal disruption to your business.

Our card machine tutorials cover everything you need know to start taking card transactions.

TV Tutorials

Poynt Getting started (0:49)

Welcome to Poynt. Get a overview from your home screen on how to access your apps, like Terminal or Help. Learn how to manage WiFi, access settings, and view notifications

Card transactions - DCC sale (1:55)

Open the Poynt terminal app, enter the amount of the sale and hit Charge. The device recognizes the card is eligible for DCC. On the screen, the customer will see the conversion fee, and the exchange rate. Based on these calculations, the customer will see the final amount they will pay in their native currency.

Poynt Getting connected (1:18)

It's easy to connect your Poynt device to Wifi. Simply open your swipe down menu and select WiFi. Then select your preferred secure network to keep your transactions safe. Just enter your network password and click connect.

Poynt Card transactions - normal sale (1:13)

It's easy to make a transaction. Open the terminal app, enter the amount of the sale and hit 'Charge'. The Poynt device will prompt the customer and the server throughout the transaction and offer the customer the choose of no receipt, a paper receipt or an email receipt.

Card transactions - Tip (1:53)

Tips can be displayed as a fixed amount or as a percentage %. Both the fixed amount and tip percentage % can be customised by the Merchant. Tips must be enabled on the device or via Merchant HQ for it to become active on the device(s).

Poynt Refunds (0:51)

To make a refund open the terminal app, select the transaction you want to refund and swipe left. Check the refund amount and select refund. To continue you must select No Receipt, Print a Receipt or Email a receipt. That’s it, the refund is complete.

How to set up your desktop card machine (1:01)

Installing desktop credit card machine is easy! Learn how to set up your Ingenico Desk 5000 terminal, connect cables and card reader.

How to connect your card machine to WiFi, 3G or Bluetooth (3:23)

Using Ingenico Move 5000 credit card machine you can easily switch between connectivity options as needed. See how to do it on our step by step video tutorial.

How to change a paper roll in your card machine (0:47)

When your till roll runs out, you need to know how to replace it quickly. Learn how to do it on our step by step credit card machine video tutorial.

How to make a Refund on your card machine (1:06)

It’s quick and easy to handle refunds on your credit card machine. Learn how to refund card transactions processed with Move 5000 terminal. 

How to do a batch settlement on your card machine (0:59)

At the end of each trading day, you need to do a batch settlement to ensure that your daily takings are settled correctly. Learn how to do your end-of-day reconciliation and how to reprint a settlement report. Watch our video tutorial.

How to set up your mobile card machine (1:55)

Installing mobile credit card machine is easy! Learn how to set up your Ingenico Move 5000 terminal and connect cables.

How to reset your card machine (0:39)

When your card machine is not working restarting it may fix the problem. Learn how to turn off and on your Ingenico Move 5000 terminal.

How to make a transaction on your card machine (1:46)

This credit card machine tutorial covers everything you need know to start taking card transactions. Learn how to complete sales transaction and reprint a receipt on your Ingenico credit card machine.

How to complete a DCC transaction on your card machine (1:57)

Dynamic Currency Conversion (DCC) lets you offer customers the option of paying in their home currency. See how to carry DCC transaction on our step by step credit card machine video tutorial.

Card not present transaction on your card machine (1:52)

Card not present sales offer a wealth of opportunities. See how to carry keyed in transaction, Pre-Authorisation and Completion on our Ingenico credit card machine video tutorial.
Ingenico iCT and iWL

How to install your terminal in three minutes (2:16)

Installing the terminal is simple. Once you’ve completed the setup steps in this video, you’ll be ready to start processing transactions.

Reprint your ‘end of day’ or EOD report (1:19)

Reprint your ‘end of day’ report with our step-by-step video instruction. This is useful if you have misplaced or need another copy of your last batch report.

Power your terminal off and on (1:12)

Restarting your point of sale terminal usually fixes connectivity problems. See how to do it in our step-by-step video instruction.

How to reprint the last transaction receipt (1:40)

It’s easy to reprint a receipt on your Ingenico desktop terminal. This is especially useful for those times where a customer does not want a receipt, but then changes their mind.

How to quickly settle a batch (1:10)

How to close or settle your batch easily with our video instruction. The last, critical step you perform at the end of each business day will be to close or settle your batch.