Customer Resource Centre

Terminal Requirements

Thank you for ordering your new card payment terminal 

To ensure a smooth installation and minimal disruption to your business we need you to ensure that everything else in your processing environment is ready.

Important things to check before installing your terminal 

Please take a moment to complete the following terminal and internet checks to ensure that all of the necessary connectivity and access requirements are available.

 

It’s important that you check that everything your terminal will need to operate correctly is in place before installing your terminal. To do this simply find the terminal you have ordered in the following table and complete the requirements.

 

If you are not able to confirm that all of your terminal technical requirements are available then please contact us immediately and we will help you work through next steps. When it comes to checking your connectivity options, it may not be necessary to meet all the lsited requirements, but certainly the ones you are choosing to use as your main and back-up options.

Terminal

What do I need?

Ingenico DX 8000

A portable Android SmartPOS terminal for payments any place anywhere
  • Mains electricity supply for the base charging station, within 3ft / 1.2m of the terminal’s location 
  • The power cable for the charging base can be plugged directly into the terminal if needed.
  • For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection. 
  • For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus… 

If home or small business, WPA / WPA2 encryption 

If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page

Poynt P61

A smart terminal for seamless wireless activity anywhere in your business
  • For internet connection, an internet port within 6ft / 2m of the terminal’s location and broadband speed of a minimum 5mb download and 2mb upload
  • For GPRS connection, broadband speed of a minimum 5mb download and 2mb upload. Our multi carrier SIM card will be provided
  • For WiFi connection, the network must be password protected, and not available for public use that supports 802.11 a/b/g/n and dual channel 2.4, 5 GHz operation

Ingenico DESK 5000

Fixed counter-top terminal with optional PIN pad and Smartlink integration
  • Mains electricity supply within 6ft / 2m of the terminal’s location
  • For internet connection, an internet port within 6ft / 2m of the terminal’s location
  • For Smartlink integration connecting till and terminal via USB or serial port, one available USB or serial port on the till

Ingenico MOVE 5000

A portable tri-comms terminal for payments on the move
  • Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location 
  • For Bluetooth connection via the internet, an internet port within 6ft / 2m of the terminal’s location
  • For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection
  • For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use, plus… 

If home or small business, WPA / WPA2 encryption

If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page

Ingenico LANE 3000 PIN pad only

Fixed counter-top terminal (Smartlink Integration only)
  • Additional USB port on till to supply power OR
  • Mains electricity supply within 6ft / 2m of the terminal’s location
  • For internet connection, an internet port within 6ft / 2m of the terminal’s location
  • For sharing till’s internet connection, a suitable USB / Ethernet adapter 

Terminal

What do I need?

Ingenico DX 8000

A portable Android SmartPOS terminal for payments any place anywhere
  • Mains electricity supply for the base charging station, within 3ft / 1.2m of the terminal’s location 
  • The power cable for the charging base can be plugged directly into the terminal if needed.
  • For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection. 
  • For Wi-Fi connection, a Wi-Fi network with 2.4 GHz wireless frequency and not available for public use, plus… 

If home or small business, WPA / WPA2 encryption 

If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page

Poynt P61

A smart terminal for seamless wireless activity anywhere in your business
  • For internet connection, an internet port within 6ft / 2m of the terminal’s location and broadband speed of a minimum 5mb download and 2mb upload
  • For GPRS connection, broadband speed of a minimum 5mb download and 2mb upload. Our multi carrier SIM card will be provided
  • For WiFi connection, the network must be password protected, and not available for public use that supports 802.11 a/b/g/n and dual channel 2.4, 5 GHz operation

Ingenico DESK 5000

Fixed counter-top terminal with optional PIN pad and Smartlink integration
  • Mains electricity supply within 6ft / 2m of the terminal’s location
  • For internet connection, an internet port within 6ft / 2m of the terminal’s location
  • For Smartlink integration connecting till and terminal via USB or serial port, one available USB or serial port on the till

Ingenico MOVE 5000

A portable tri-comms terminal for payments on the move
  • Mains electricity supply for the base charging station, within 6ft / 2m of the terminal’s location 
  • For Bluetooth connection via the internet, an internet port within 6ft / 2m of the terminal’s location
  • For GPRS connection, if you have difficulties using your mobile phone at your location it’s worth considering another type of terminal connection
  • For WiFi connection, a WiFi network with 2.4 GHz wireless frequency and not available for public use, plus… 

If home or small business, WPA / WPA2 encryption

If enterprise / managed access, authentication with EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP v0 to RADIUS server, Login / password process caters for a standard RADIUS server interaction with no web login page

Ingenico LANE 3000 PIN pad only

Fixed counter-top terminal (Smartlink Integration only)
  • Additional USB port on till to supply power OR
  • Mains electricity supply within 6ft / 2m of the terminal’s location
  • For internet connection, an internet port within 6ft / 2m of the terminal’s location
  • For sharing till’s internet connection, a suitable USB / Ethernet adapter 

 

When data is sent or received over the internet, it is sent to an IP (Internet Protocol) address and a specific port. So when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.

 

 

If using DHCP

Ensure a correct DNS1 and DNS2 address is passed from the router / DHCP server. It is recommended that DNS1 and DNS2 are populated. 

 

 

If using static IP

The following details are required:

  • Static IP address
  • IP Gateway
  • Subnet details
  • DNS address

 

You will require two DNS server addresses for Tetra terminals. If a secondary DNS address is not known, a public DNS can be used.

Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided at the time of installation if required for firewall configuration.

 

 

If using Smartlink integration 

Till and terminal need to communicate together via six different ports (listed in the table on the next page) so you need to check that these are not blocked by firewall rules or any security and anti-virus software used on your till system. 

 

Ingenico DX 8000 – Firewall Rules

Application

URL

Time & Date sync

2.android.pool.ntp.org

Network internet connectivity check

google.com

Software license management

https://slm-portal.icloud.ingenico.com/

Geolocation services

https://xtrapath1.izatcloud.net/ctra3grc.bin

https://xtrapath2.izatcloud.net/ctra3grc.bin

https://xtrapath3.izatcloud.net/ctra3grc.bin

https://info.izatcloud.net over Encrypted TCP 

time.xtracloud.net for time

Firmware updates

https://axyun.ingenicoaxcloud.net:8100 

https://axyun.ingenico-axcloud.net:8101

TEM

tem-terminals-eu02.icloud.ingenico.com

Application

URL

Time & Date sync

2.android.pool.ntp.org

Network internet connectivity check

google.com

Software license management

https://slm-portal.icloud.ingenico.com/

Geolocation services

https://xtrapath1.izatcloud.net/ctra3grc.bin

https://xtrapath2.izatcloud.net/ctra3grc.bin

https://xtrapath3.izatcloud.net/ctra3grc.bin

https://info.izatcloud.net over Encrypted TCP 

time.xtracloud.net for time

Firmware updates

https://axyun.ingenicoaxcloud.net:8100 

https://axyun.ingenico-axcloud.net:8101

TEM

tem-terminals-eu02.icloud.ingenico.com

 

Ingenico DESK 5000 and MOVE 5000 - Mandatory applications

Application

URL

IP address or end point

Port number

Ingenico TMS 

INGeTMS.elavon.com
  • 193.155.119.53
  • 195.245.90.103

4001

Authorisation and settlement

ipconex.elavon.com
  • 195.245.90.61
  • 193.155.119.61

7601

Application

Ingenico TMS 

URL

INGeTMS.elavon.com

IP address or end point
  • 193.155.119.53
  • 195.245.90.103

Port number

4001

Application

Authorisation and settlement

URL

ipconex.elavon.com

IP address or end point
  • 195.245.90.61
  • 193.155.119.61

Port number

7601

 

Poynt P61 - Mandatory applications

Application

URL

IP address or end point

Port number

Poynt HQ

https://eu.poynt.net/
  • https://fouroneone.poynt.net/
  • https://services-eu.poynt.net/
  • https://vt-eu.poynt.net/
  • wss://pcm-eu.poynt.net
  • https://eu.poynt.net/
  • https://mothership-eu.poynt.net/
  • https://billing-eu.poynt.net/
  • https://aws.amazon.com/s3/

443

Application

Poynt HQ

URL

https://eu.poynt.net/

IP address or end point
  • https://fouroneone.poynt.net/
  • https://services-eu.poynt.net/
  • https://vt-eu.poynt.net/
  • wss://pcm-eu.poynt.net
  • https://eu.poynt.net/
  • https://mothership-eu.poynt.net/
  • https://billing-eu.poynt.net/
  • https://aws.amazon.com/s3/

Port number

443

 

Customisable applications (if relevant) 

Application

URL

IP address or end point

Port number
  • Gift Card - Savvy TLS1.2, primary connection 
  • Gift Card - Savvy TLS1.2, 45843 secondary connection

ssl9.tnsi.eu.com
  • 188.94.133.139
  • 188.94.132.11

46328 & 45843

IHG (UK only)

ssl12.tnsi.eu.com
  • 188.94.133.35
  • 188.94.132.35

44396

Alternative payment methods - Alipay and WeChatPay

https://transaction.pmg.elavongateway.com/

Application
  • Gift Card - Savvy TLS1.2, primary connection 
  • Gift Card - Savvy TLS1.2, 45843 secondary connection

URL

ssl9.tnsi.eu.com

IP address or end point
  • 188.94.133.139
  • 188.94.132.11

Port number

46328 & 45843

Application

IHG (UK only)

URL

ssl12.tnsi.eu.com

IP address or end point
  • 188.94.133.35
  • 188.94.132.35

Port number

44396

Application

Alternative payment methods - Alipay and WeChatPay

URL

https://transaction.pmg.elavongateway.com/

IP address or end point

Port number

 

Smartlink integrations

Application

URL

IP address or end point

Port number

Printing

Terminal initiated

Network specific

5187

DoTransaction

Till initiated

Network specific

5188

GetPedState

Till initiated

Network specific

5189

Events

Terminal initiated

Network specific

5190

DoSettlement

Till initiated

Network specific

5191

DoMobileTopUpSettlement

Till initiated

Network specific

5192

Application

Printing

URL

Terminal initiated

IP address or end point

Network specific

Port number

5187

Application

DoTransaction

URL

Till initiated

IP address or end point

Network specific

Port number

5188

Application

GetPedState

URL

Till initiated

IP address or end point

Network specific

Port number

5189

Application

Events

URL

Terminal initiated

IP address or end point

Network specific

Port number

5190

Application

DoSettlement

URL

Till initiated

IP address or end point

Network specific

Port number

5191

Application

DoMobileTopUpSettlement

URL

Till initiated

IP address or end point

Network specific

Port number

5192